Gearbest : our opinion before buying

Gearbest

Gearbest is one of those new sites where you can buy almost anything you want. And yet, not everyone knows it, unlike the heavyweights of the sector such as Amazon and Aliexpress. Despite this lack of notoriety, the catalog proposed for sale is nevertheless surprising and thick, as you can see in this article. Among other things, we come back to different points, such as the purchase and delivery methods, the protections offered by the site's managers and a complete opinion on the use of the user interface.

Presentation of the GearBest website

GearBest is a Chinese site which is active in the retailing of everyday objects. The catalog includes a large part of everything you need in everyday life. Clothing, fashion accessories. But also electronics, whether small (watches, etc.) or large. We speak then of household appliances.

There is also a whole category dedicated to the house. From decorations, to light bulbs, to useful accessories. In short, GearBest is able to provide you with everything you need in your everyday life.

GearBest offers a catalog in English, but is also available in French. And to attract the customer, it does not spare its efforts on the practiced prices by playing the card of the cheap. Without falling into the low cost or unbranded product. There are brands. Like Xiaomi.

Of course, these are Chinese brands, but they are gradually establishing themselves on the European market and still have a strong presence. Xiaomi and Huawei are the two best examples of this success.

Emilie

Creator and tester, Direct8.fr

What products can I buy on GearBest?

It is pretty much possible to buy everything on the GearBest website. The catalog is really huge and the choice is endless. You could get lost.

It is typically the kind of site on which you go with a precise idea: I need such and such an object. But you come out of it with a well-filled basket and an over budget. Because good deals are everywhere and it's hard to resist. That said, in real life, this is also the case when you go to Ikea...

There is no real core business. The site offers categories :

  • clothing
  • phones and accessories
  • electronics
  • tools
  • jewelry and watches
  • sport
  • toys
  • beauties
  • etc.

It is a kind ofhypermarket of the net with home delivery.

Gearbest
Here is the interface of the GearBest site in French

Are the products sold of good quality?

The products sold on the site are of good quality, in general. There is, in any case, no complaints about the quality of the after testing one or the other object.

As the catalog is very large, it is impossible to comment on all the products offered for sale... And as GearBest offers products from different brands, it is wiser to say that the quality varies depending on the brand.

The catalog consists of many products between 1 and 5$, whose quality can sometimes be doubted. Just as one can doubt the quality of a product bought on a market or at a hard discounter...

For the rest, the quality of a smartphone Xiaomi or OnePlus is identical to the one you will find in France in your Free or SFR store.

What about the warranty?

GearBest offers several warranties upon purchase, which is comforting when we are serious about the site. As an example, we can mention :

  • the right of withdrawal of 14 days, as specified by French law (and not all sites offer it).
  • cancellation of an order that has not yet been shipped.
  • a warranty in case of a defective device. GearBest will cover the return shipping costs and reship a new device to you. Or cash on delivery.
  • the reimbursement packages in a way that unconditional for all unopened and returned packages.

For clothing, there are some limitations, but this is logical and identical on many sites.

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Is there a risk of buying a counterfeit?

The counterfeits on the site are nonexistent. Or almost. The site does everything to make sure that the products offered for sale are as safe as possible for its buyers. It is true that nobody wants to buy a counterfeit, or a product that malfunctions after only a few days of use.

However, it is difficult for a website to ensure 100% the honesty of its resellers. That's why there is always a risk, even if it's marginal and not more important than in a supermarket in France.

And, the catalog includes major brands of international trade. Proof that the Gearbest site is serious and credible. Otherwise, these brands would have deserted the platform in favor of other sites.

Prices and purchase terms

What is the difference in price compared to a purchase in France?

There is no need to say, the price difference between two identical products is obvious. We can only note the big discount that exists on products sold on GearBest in French.

Comparing two garments is very difficult, because the cuts, the brands are too different. And even if some models can look alike, the quality can be very different to make an honest comparison.

Instead, we give our opinion on the price difference based on the price of technological objects. We have opted for the OnePlus 6 4G, also available in France, and in particular via Amazon. The advantage of Amazon is to offer the smartphone free of subscription, unlike a telecom store.

Thus, the OnePlus 6 from GearBest costs 399.99 $ versus the OnePlus 6 from Amazon at € 459.00. Note that the dollar trades for less than a euro. So GearBest price is still more interesting.

Are there any promotions and discount codes?

Yes, GearBest offers many promotions for its customers. Just like all the sites.

It should be noted that most of the prices are already promotions. For example, the OnePlus 6 we mentioned earlier is a model listed at over 700$, but the site is offering a significant discount. These are permanent.

In addition, the site offers a system of sale Flash as you can find on Amazon. The products are sold at low prices and the offer changes every day. There is also a global launch" category "where it is possible to acquire objects in pre-sale and thus in exclusivity.

Finally, the site organizes one-time promotions. for example, Black Friday promotions, sales promotions, end of year discounts.

What payment methods are available?

Unlike other sites, GearBest does not offer many means of payment to pay his order, even if the most common ones are present. A point on which the site will perhaps work by opening to new markets. Thus, you can pay by :

  • Credit card
  • Paypal
  • Bank transfer (if the amount is higher than 1.500$
  • Western Union

Is it possible to pay in euros?

Yes, paying in euros is possible. For a European customer, it is interesting to pay in euros to avoid exchange fees. Here is a complete list of currencies accepted to date by GearBest for customers who place the order in French:

  • US Dollars
  • Euros
  • Canadian Dollars
  • Australian Dollars
  • English book
  • New Zealand Dollars
  • Hong Kong Dollars
  • Swiss Francs
  • Danish Kroner
  • Norwegian Kroner
  • Mexican Pesos
  • Swedish Krona
  • Israeli Shekels

How does the delivery work?

From which countries are the goods sent?

It depends on where you live. But not only that. Some products are only available in certain GearBest warehouses. Also, depending on the delivery method, the product will be sent from one or the other warehouse.

In Europe, it is very likely that the product is shipped from a warehouse located in FranceThe company is also present in the UK, Italy, Poland, Spain and the Czech Republic.

For the Asian continent, Chinese warehouses provide the bulk of the demand.

Each product has its own designation. FAST belongs to the European warehouses.

Are there any customs fees involved?

It depends on what you buy and where it is shipped from.

In absolute terms, it is possible to opt for a product available on the European territory. But the offer is difficult to read and one can quickly get lost. Especially if you have several products in your basket.

The rule is that customs fees apply to imported goods. So shipped from China. If the good is in Europe, the customs do not apply tax. It has already been paid.

What are the delivery times?

The delivery time varies depending on the location of the shipment. From a European warehouse it will be much faster. And there will be no customs fees!

As a general rule, it is necessary to 7 to 10 days for the parcel to reach your home. In one week, you will have your product, while it takes about twenty days if the product is shipped from China. One more reason to get your product delivered by choosing a product from Europe.

It is possible to opt for a fast deliverywhich reduces the time to 4 daysBut it is paying and the interest is not really there if you aim at the cheap purchase and the good deal.

Customer service, dispute and return policy ?

If you have any problems, you can contact GearBest customer service.

It is possible to reach them by phone on an operational line from Monday to Friday from 8:30 am to 4:30 pm. During office hours.

It is also possible to contact them via the Internet, either by mail or through a online chat. On the other side is a counselor who has access to most of the information you may need...

For example, they will be able to provide you with an instruction manual if you did not receive one in your package.

In the event of a dispute, there are forms online form to fill in. These forms contain the essential information that the company needs to be able to trace the order. For example, a tracking number.

The disputes can vary. It could be a package that was not received. In this case GearBest will return the package or track it to its location. In case it arrives damaged, another form is available. In this case, GearBest will refund the return shipping cost and reship the package or refund your money. The choice is yours.

The return policy is very clear. All unopened packages can be returned within the time limit. But the costs are charged to the customer. It will be better to let it go if the package is of low value. In addition, it should be noted that there are some restrictions on clothing and not everything can be returned to the company.

Frequently asked questions

How do I register on the site?

Signing up for Gearbest is a breeze. All you need is an email address. This will also allow you to subscribe to the newsletter that will send you all the good deals on a regular basis.

On the other hand, you will need to flesh out your profile to order and provide your contact informationPlease provide us with your name and address so that we can send you a package.

Registering on the site implies that you accept the site's general terms of use and privacy policy. Please note that no information is available on the net about the treatment of this information. We can therefore assume that it is kept for personal use and not resold. At least, there has not been any controversy about this yet; neither for them, nor for any other company of this type.

European warehouse and Chinese warehouse, a price difference?

This is a legitimate question to ask. But it is difficult to answer it in a dichotomous way. It is neither black nor white... Unfortunately.

First, not all European warehouses are equal to Chinese warehouses. There are maybe 10 % of the catalog available in Europe. Example in France and in England. These are " local warehouses", branches.

You might as well get used to buying in China. It will be easier!

At the price level, there is a difference. Generally speaking, this difference works against Europe. But not always, sometimes it is the opposite with specific brands.

For example, for the same product, the price is sometimes the same, but in two different currencies (euro dollar). And the euro is more expensive than the dollar by 15 to 20 %!

Conclusion, opt for the Chinayou will be 99% time winner and the delivery time will be only slightly longer.

The French version, a real plus?

Not really....

In fact, we are quite disappointed by the French version! The site is in English and offers a translation when it detects that the user is in France.

In case of acceptance, Gearbest uses a Google translation plugin to translate its catalog.

Quality therefore varies greatly and product descriptions can be obscure. For example, a shower head becomes "shower head." Or the terms are simply not translated. But what is the use of the plugin then?

The opinion of the Internet users

To get a good idea of the value and quality of a site, just look at what our customers think and Internet users.

Of course, each experience varies, but in absolute terms, we know very quickly if the problems are repeated or if the negative comment is just the unfortunate and isolated experience of an unlucky person. Among those we have selected for you, we have chosen an excellent, an average and a bad rating in order to remain completely objective.

On Trustpilot, the leader in Internet ratings,  73 % of buyers rated the site with 5 stars. 19 % opted for a bad experience with 1 star, and all the problems that this resumes. The rest are divided on the stars from 2 to 4.

Stephane Barre : " We must insist on

Having had a problem with my order I contacted the sales department, after much discussion, I obtained a refund of my article "

Joan Farg: " I am satisfied with GearBest

I have placed about 5 orders with Gearbest since September. I was quite suspicious for the 1st order, but I received the item 1 week before the advertised time.
Since then, I have placed several orders and everything has gone smoothly. I was also able to test their after-sales service, having received a USB flash drive that was unusable when unpacked.
After exchanging a few emails to report the problem, Gearbest gave me a credit note which I preferred to a refund!
I recommend without hesitation this site for its rates and its customer relationship "

Gérard Maupome : " No delivery of the package although paid!

Hello. I for one had a bad experience. I ordered shoes on November 8, 2018. Gearbest warned me that the delivery man would have come by and not found me. Yet we are only 8 houses on my street!!! Then I received different emails telling me that the package had gone back to the warehouse and that I would not receive it. Indeed I do not have my package. However I paid for it and the amount was debited from my account.
Result: a paid purchase but no delivery.
Although I keep my phlegm, I regret my trust in this site."

Our opinion

At the end of this guide, we will give a quick summary of our experience with Gearbest. In this article, we have tried to cover all aspects of the site and give a true picture of it, even though it is sometimes difficult to explain a process or picture succinctly. The user experience will always be the best and that's also why we've shared some opinions with you.

In general, our experience is positive and there's not much to complain about. It is a generalist site that offers fashionable and popular items for sale at a very low price.

The negative of the site can be summarized according to the usual triptych. Firstly, there is a fee for customs to be expected, as for all sites of the same kind. Then, the deadlines from delivery are long. It's a far cry from Amazon Prime. But the prices are not the same either. Finally, in case of litigationIn many cases, the case is won, but it is a bit of a struggle.

The positiveis that the price The prices are very competitive and you won't find them cheaper anywhere else. Delivery times can be shortened if you take a delivery express or a private company (DHL, for example). It's the best, but it's not free!

Finally, of all the problems that we have read about on this online sales site, most often it is the customs fees that come up as the primary cause (but people are warned beforehand). And in case of dispute, most of the time people are refunded and the loss is limited to a loss of time.

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