The Prime Video service belongs to Amazon. Also, contact with the platform involves going through the American giant to get support. In case of problems or questions, simply press the "Help" button located at the bottom of the SVOD platform's catalog.
Via social networks
Amazon Prime Video is present on social networks. It's an easy way to communicate with subscribers, and it's also an excellent channel to contact the platform and report a problem you've encountered.
- Facebook page: https://www.facebook.com/Amazon-Prime-Video-332540280648960/?brand_redir=1808243116057615
- The Twitter account : @PrimeVideoFR
Via the Help Center
The Help Center allows you to find answers to a wide range of recurring questions. Billing problems, connection problems, and more can be answered here. To access it, simply scroll to the bottom of the catalog and click on the "Help" button.
Via live chat
If you can't find an answer to your problem, you can get in touch with Amazon Prime Video support. For this, there is a button "Contact."
By clicking on it, you can detail the problem encountered through various categories.
Then click on the "Chat" button and a chat window will appear
Via an email
For those who do not wish to use chat, there is also the "Mail" option.
Prime Video has offices in Europe. The address is :
Amazon Digital UK Ltd 1 Principal Place, Worship Street, London, EC2A 2FA